1 reviews | Active since Apr 2016
Take money again after cancelation
<p>On Monday 23 may 2016 I did received the SMS that my membership is cancelled. Ons Friday the money was take out my account Bonita please advise and when will dis be paid back to me Absa: TJEK3286, Gesk, 27/05/16 SETTLEMENT/C - ACB DEBIET:EKSTRNE, CLIENTELE ***60524, R-198</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
At the outset we would like to apologise for any inconvenience caused regarding the debit order after cancellation.
We have contacted you and provided you with feedback regarding the debit which was raised after cancellation. We have confirmed that we require a notice period in order to cancel the debit order with your bank.
You confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Clientele Legal
At the outset we would like to apologise for any inconvenience caused regarding the debit order after cancellation.
We have contacted you and provided you with feedback regarding the debit which was raised after cancellation. We have confirmed that we require a notice period in order to cancel the debit order with your bank.
You confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Clientele Legal
Hi Benita you said you did apply for the refund and that the refund will be in my account today but it is not done yet. You did not say anything about a cancelation period. How long will that be. Please advise
Hi Benita you said you did apply for the refund and that the refund will be in my account today but it is not done yet. You did not say anything about a cancelation period. How long will that be. Please advise