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Lyssenko D

1 reviews | Active since Oct 2022

01 Sept 2024, 08:28

Struggling to cancel while they take my money every month

Clientele legal, the worst decision i have ever made. I signed up with them and cannot cancel. They debit R314 every month out of my bank account and everytime i try to stop it on my app because i cannot get hold of them to cancel they change something and debit again. I have lost thousands of rands. They also signed me up for a reward program and i foolishly set the debit order up on my wife's account only to be disappointed again with receiving the simcard after 8 months after i complained of paying for nothing. Lastly i tried to cancel with one of there agents in a mall and i was informed my cellphone number was not linked to my account so they cant help me.

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Replies (3)
Clientele Legal
Clientele Legal's reply02 Sept 2024, 08:20
Official
Dear Lyssenko D, 

We confirm receipt of the concerns raised and we apologize for any inconvenience caused. 
 
Please reply to this email with the policy number, ID number, and mobile number so that the matter can be escalated to the appropriate department. The provided phone number and email address did not direct us to a policy in our database. 
        
Yours sincerely, 
 
Lindiwe Mabizela  
Service Support Team Leader 
Clientele Life 
Clientele Legal
Clientele Legal's reply16 Sept 2024, 15:34
Official
Dear  Lyssenko D,
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. 
 
Please be informed that we will contact you again to assist you further regarding your complaint as requested. 
 
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Judith Mboweni 
Clientele Legal
Clientele Legal
Clientele Legal's reply18 Sept 2024, 11:58
Official
Dear  Lyssenko D, 

Thank you for raising your concerns and affording us the opportunity to resolve them. 
 
We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you.
 
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. 

Furthermore, we would like to thank you for the feedback provided to us.  We highly appreciate it and value your input concerning the quality of our service and the time taken to share your experience with us.

Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.

Yours sincerely,
 
Judith Mboweni
Clientele Legal