Still waiting for someone to contact me

Item: Clientele Legal
Rating: 1
Author: Mbazima N

Since I sent my documents on March 9, 2022, I am still waiting for someone to contact me. I wonder how they manage their emails because all documents are sent to the same email address. Even after allocating the case to someone, you can't send your email directly to that person. This is time wasting

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

05 Apr 2022, 12:59

Dear Mbazima N

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Shanitha Hanuman

Clientele Legal

Clientele Legal's reply05 Apr 2022, 12:59

Official

Dear Mbazima N

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Shanitha Hanuman

Clientele Legal

Clientele Legal's replyOfficial

08 Apr 2022, 15:42

Dear Mbazima N,

We thank you for taking the time to discuss your concerns with us.

The legal advisor will be awaiting the necessary information in order to assist you with your claim accordingly. Please also note that our email process has been put in place to ensure that we have a centralized record of all correspondence and to further ensure that we have a record of the same at all times.

We do apologise for any inconvenience caused. Please contact us directly should you have any queries in the future.

Kind regards,

A. Ramdass

Complaints Case Manager"

Clientele Legal's reply08 Apr 2022, 15:42