1 reviews | Active since Nov 2016
Still Waiting for Feedback
<p>I called the call centre on the 10th Jan. I was told e-mail supporting documents. I received an automated response saying I'd need to wait 2Days for a response. I am still waiting for feedback. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter shortly.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter shortly.
Yours sincerely,
Benita Steyn
Clientele Legal
I have been contacted approximately 4 times from the Call Centre. I have returned the call twice - and on both occassions the lawyer/legal advisor was not available. I informed the operator/lawyer/legal advisor to please make a note on the system for the person to e-mail me as I am in and out of meetings all day or involved in practical sessions etc. I am still receiving calls even after the call centre person acknowledged a note was left on the system. Chanel Olifant is apparently the person assigned to my case.
I have been contacted approximately 4 times from the Call Centre. I have returned the call twice - and on both occassions the lawyer/legal advisor was not available. I informed the operator/lawyer/legal advisor to please make a note on the system for the person to e-mail me as I am in and out of meetings all day or involved in practical sessions etc. I am still receiving calls even after the call centre person acknowledged a note was left on the system. Chanel Olifant is apparently the person assigned to my case.
We confirm that our offices attempted to contact you telephonically on 16 and 17 January 2017, without success.
Take note that we have in the interim emailed you as per your request and shall await your future communication to enable us to resolve the concerns raised.
Please do not hesitate to contact us directly for any future queries on *** / ***.
Regards
Chanel Oliphant
Legal Supervisor
We confirm that our offices attempted to contact you telephonically on 16 and 17 January 2017, without success.
Take note that we have in the interim emailed you as per your request and shall await your future communication to enable us to resolve the concerns raised.
Please do not hesitate to contact us directly for any future queries on *** / ***.
Regards
Chanel Oliphant
Legal Supervisor
I have not received an email. I sent an email to ********** za from my email address ********** za) and I have not received an email to that account.
I have not received an email. I sent an email to ********** za from my email address ********** za) and I have not received an email to that account.
It is absolutely ridiculous how poor the actual legal advise one gets from Clientele is. It is clearly evident from the feedback on this platform that Clientele is simply not up to standard. Today is 10 Days since I made initial contact with the Call Centre - and the only response I have received is a response I could have arrived at myself. I need advice on what to do and what action I can take against an Estate Agency that is simply not holding up their side of the lease agreement. I am fully aware that they have breached the contract. It is absolute nonsense that as a client I am not provided with a direct e-mail address or contact number of my 'legal advisor' or 'lawyer'. One sends through an e-mail and waits over the stipulated 48 hours for a response. I have called the Call Centre on a few occassions and I've never been able to speak to the relevant person. This is absolutely ridiculous
It is absolutely ridiculous how poor the actual legal advise one gets from Clientele is. It is clearly evident from the feedback on this platform that Clientele is simply not up to standard. Today is 10 Days since I made initial contact with the Call Centre - and the only response I have received is a response I could have arrived at myself. I need advice on what to do and what action I can take against an Estate Agency that is simply not holding up their side of the lease agreement. I am fully aware that they have breached the contract. It is absolute nonsense that as a client I am not provided with a direct e-mail address or contact number of my 'legal advisor' or 'lawyer'. One sends through an e-mail and waits over the stipulated 48 hours for a response. I have called the Call Centre on a few occassions and I've never been able to speak to the relevant person. This is absolutely ridiculous
I am still waiting for Ntsako Mathevula to contact me. I called the call centre on the 30th Jan hoping to speak to legal advisor and as per usual he was unavailable. I've never actually spoken with someone who is meant to be assisting me. I was told a note would be placed on the system for Ntsako to contact me. I still have not received a call. I e-mailed the query the following day - so much for 48hours response time. Today is the 3rd Feb and I am still waiting for a phonecall or at the very least an e-mail. I first lodged this query on the 10th Jan - it has been 24 days. The communication between client and advisor is shocking.
I am still waiting for Ntsako Mathevula to contact me. I called the call centre on the 30th Jan hoping to speak to legal advisor and as per usual he was unavailable. I've never actually spoken with someone who is meant to be assisting me. I was told a note would be placed on the system for Ntsako to contact me. I still have not received a call. I e-mailed the query the following day - so much for 48hours response time. Today is the 3rd Feb and I am still waiting for a phonecall or at the very least an e-mail. I first lodged this query on the 10th Jan - it has been 24 days. The communication between client and advisor is shocking.