TK
Timothy K
1 reviews | Active since Feb 2021
30 Sept 2025, 13:19
STILL NO CALL BACK
I left a review here last in July for the exact same thing, "sir we will look into it for you" . again , using your email for assistance to recieved feedback on a matter. No response. just an automated mail. i left an enquiry to be called back yesterday. No response even today. i have to leave reviews on hellopeter for Clientele to actually just return my call.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
30 Sept 2025, 13:22Dear Timothy K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply30 Sept 2025, 13:22
Official
Dear Timothy K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
01 Oct 2025, 10:29Dear Timothy K,
Thank you for raising your concerns with us.
I hereby confirm that I have made contact with you yesterday- to address the matter at hand and your claim request has been escalated to our Legal Department for a call back.
Thank you for raising your concerns with us.
I hereby confirm that I have made contact with you yesterday- to address the matter at hand and your claim request has been escalated to our Legal Department for a call back.
We sincerely apologize for the unpleasant service that you have received and for any inconvenience that this may have caused you.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours faithfully,
Maria Mokhuabane
Service Support Specialist
Clientele Legal
Maria Mokhuabane
Service Support Specialist
Clientele Legal
Clientele Legal's reply01 Oct 2025, 10:29
Official
Dear Timothy K,
Thank you for raising your concerns with us.
I hereby confirm that I have made contact with you yesterday- to address the matter at hand and your claim request has been escalated to our Legal Department for a call back.
Thank you for raising your concerns with us.
I hereby confirm that I have made contact with you yesterday- to address the matter at hand and your claim request has been escalated to our Legal Department for a call back.
We sincerely apologize for the unpleasant service that you have received and for any inconvenience that this may have caused you.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours faithfully,
Maria Mokhuabane
Service Support Specialist
Clientele Legal
Maria Mokhuabane
Service Support Specialist
Clientele Legal
Clientele Legal's replyOfficial
02 Oct 2025, 09:49Dear Timothy K,
We thank you for escalating your concerns to us.
We confirm that we have tried to contact you without success, and have proceeded with sending you an email and await your response
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We have noted your request and confirm we are assisting you accordingly.
Please contact us directly should you have any queries in future.
Kind regards,
C. Fick
Complaints Case Manager
Clientele Legal's reply02 Oct 2025, 09:49
Official
Dear Timothy K,
We thank you for escalating your concerns to us.
We confirm that we have tried to contact you without success, and have proceeded with sending you an email and await your response
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We have noted your request and confirm we are assisting you accordingly.
Please contact us directly should you have any queries in future.
Kind regards,
C. Fick
Complaints Case Manager