Staying in Cape Town but told to go to Johannesburg for assistance

Item: Clientele Legal
Rating: 1
Author: janinejjones J

I never had a miss payment on my clientele account yet no one can assist me. I have been calling them on numerous occasions and I have told to go to Johannesburg for representation,mind you I'm staying in Cape town and need their help but they keep on giving me the run around.

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Replies (2)

Clientele Legal's replyOfficial

13 Jan 2022, 15:11

Dear Janine J

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Clientele Legal's reply13 Jan 2022, 15:11

Official

Dear Janine J

Clientele Legal's replyOfficial

14 Jan 2022, 14:19

Dear Janine J,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Plan.

We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.

Please be informed that we will contact you again to assist you further regarding your complaint.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Judith Mboweni

Service Support Specialist
Clientele Life

Clientele Legal's reply14 Jan 2022, 14:19