Starting to think clientele is a ****

<p>Good day</p> <p>I've been a clientelle legal member since the start of my proffessional career almost a decade ago and I've never missed a single payment.</p> <p> Although over the years clientelle have NEVER been able to assist with the small legal issues I encountered (all of which I sorted out myself in the end) I decided not to cancel the policy just incase something major comes up then I know i'm covered.</p> <p>On the morning of 29September2014 I was sadly involved in a fatal car accident and charged with drunk driving even though my blood was NOT taken after the accident. Naturally I was relieved that I decided to keep the policy and reported the issue to them immediatly and made sure my attorney was on they're panel of attorney's. What ensued was a lengthy court case that ended a few months ago</p> <p> </p> <p>Directly after the court case was over I submitted a claim against my policy to be reimbured for the legal fees which came to over R60 000. After leaving me hanging for weeks they finally informed me that drunk driving is a ******** matter which is something that they dont actually cover and according to the so called fee structure they will only pay R3700 (excl vat)</p> <p>I then requested my original policy documentation be sent to me as I do not remember being told that drunk driving or as they call it ******** cases arent actually covered when I took out the policy after which I was just ignored ,again up until now ,several weeks later.</p> <p>Clientele ,where is your'e sense of customer service? I've been a client for many years and this is the service that I receive ,I would hate to think what type of service new clients receive, I was charged with drunk driving without a blood test ,surely that doesnt make me a ******** ,Like you say in your adverti*****t "It can happen to anyone" How can you advertise covering drunk driving charges on television when you dont (actually) cover it ,that is false advertising. Innocent ,unsuspecting consumers like myself end up think that we are covered but in reality we arent coverded at all. No laywer or attorney would have taken a case of this magnitude on for R3700 ,what was the point of having this policy? </p> <p> </p> <p>Please either come up with a better payout settlement amount ,one that atleast comes close to what I spent on this case or send me my original policy documentation ,and don't even think about modifying it in any way as my copy of the original policy documentation is somewhere I just haven't had the time to look for it ,if I find my original copy and it differs from the one that you send me I will make a case of ***** against clientele immediately</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Your very dissapointed client Marchel</p>