pV
priscilla V

1 reviews | Active since Mar 2014

19 Mar 2025, 09:10

*********** staff throughout the company.Bad would not do business with you

Bad bad bad.... ***********s is the business there. Been paying for long time. Day i needed them what a disapointment. Today spoke to a guy from complaints. He wants to advise me on a claim i put in 3 weeks ago now he wants to advise me hahaha its a joke. i anyway found the anwser to on tick tock by another laywer company that i dont even pay every month. He has no idee what he is doing and still they are not helping me. Manager hasnt called me once after numerous attempts and call logs.

So i would say this is a ****. Pay back my money. You employ bunch of unqualified people with no accountability or no one to take accountability. But the debit order and app gets displayed as so good.

Falls advertising as well.

Joining someone else. Uselesss omw!!!!!!!

Cansel my policy asap you suck!! Thank God i wasnt in worst trouble. I would have been left for 3 weeks.............

0
Replies (2)
Clientele Legal
Clientele Legal's reply19 Mar 2025, 10:43
Official
Dear priscilla, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Clientele Legal 
Clientele Legal
Clientele Legal's reply05 Apr 2025, 12:29
Official
Dear Priscilla, 
 
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your complaint. 
 
We acknowledge your feedback regarding our turnaround times and sincerely apologize for any inconvenience this may have caused. 
 
We confirm that we have provided you with information regarding your matter and will continue to assist you within the framework of the legal policy. 
 
You can expect to receive further updates from us in due course. 
 
At Clientele Legal, we are dedicated to ensuring a positive customer experience. 
 
If you wish to discuss your matter further, please feel free to contact us directly. 
 
Kind regards, 
 
Alfred Vuso  
Complaints Case Manager