GB
Gerda B

1 reviews | Active since Aug 2020

28 Aug 2020, 09:21

"Spam is a understatement"

I don't know how clientele gets their leads to contact people, but please, maybe try and contact people who is actually interested in your business? I never gave them my contact details and I get spam phone calls EVERY SINGLE DAY, even after contacting them 5 times to delete me off their system as its the most annoying thing ever, and being promised over and over that it has been done... it seems not...

Clientelle you are a thorn in my side.

0
Replies (2)
Clientele Legal
Clientele Legal's reply28 Aug 2020, 09:49
Official
Dear Gerda B, 

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal 
Clientele Legal
Clientele Legal's reply28 Aug 2020, 13:31
Official
Dear  Gerda B,

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

Our response to the matter refers:

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.

We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.

It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Yours sincerely,

Judith Mboweni
Clientele Legal