IM
Ivan M

1 reviews | Active since Nov 2019

19 Jul 2021, 18:53

Spam calls after hours/

Remove my number from your spam calls immediately, how is it ok to phone me with a robo call past 18h00. In fact please don't ever phone.

0
Replies (2)
Clientele Legal
Clientele Legal's reply20 Jul 2021, 09:17
Official
Dear  Ivan M

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Shanitha Hanuman 
Clientele Legal 

Clientele Legal
Clientele Legal's reply20 Jul 2021, 15:18
Official
Dear Ivan M,
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Kindly note that you can also follow the below steps to Opt Out:
Step 1: Go to www.clientele.co.za and click on the search button.
Step 2: Type in “Opt Out” and select “Clientele Communication”
Step 3: Follow the prompts to opt out of receiving marketing content.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.  All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org.  
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 

Lebohang Makhakhe
Service Support Specialist
Clientele Life