KM
Katlego M
1 reviews | Active since Feb 2020
15 Feb 2021, 20:28
Slowest service ever
I always get the slowest service from clientele legal regardless of how small or big the matter is. You call the call centre they always say the legal adviser will call you
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
16 Feb 2021, 09:07Dear Katlego M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply16 Feb 2021, 09:07
Official
Dear Katlego M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
16 Feb 2021, 11:32“Dear Katlego M,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, an attorney has been appointed on your matter and you will receive feedback in due course.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future.
Yours sincerely,
A. Ramdass
Complaints Case Manager"
Clientele Legal's reply16 Feb 2021, 11:32
Official
“Dear Katlego M,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, an attorney has been appointed on your matter and you will receive feedback in due course.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future.
Yours sincerely,
A. Ramdass
Complaints Case Manager"