Sloppy lawyer on labour dispute matter.

I submitted my information for the labor assessment, and initially, the assigned person would call me to check on the progress, which I appreciated. However, recently things have changed. Last week, I called to inquire about my situation and was promised a response by the latest Friday, July 25. Unfortunately, I didn't receive any feedback by that date.

When I sent my last update on July 21, I specifically asked for feedback regarding when to expect a response but received no response. This lack of communication led me to make the earlier call, where I was assured by the allocated person that I will have feedback on Friday. After that call, I followed up with an email on July 29 and also made another call to check on the status, but I was informed that the person responsible is unavailable. The allocated person called after 4 hours and gave me a feedback summary. When I questioned regarding the court case used, she could not answer but indicates that she will send detailed feedback then I will have a read then we can discuss. That information was not sent. Today is the 30 July and still no feedback. Based on the conversation, I am starting to doubt the competence of the assigned person. Im not a lawyer but I could even give a better assessment with details regarding my thought process but the professionalism and competence is honestly questionable. How can you advise on legal matters without even including court cases that considers both sides. On top of that, it seems she did not take note of my concerns and advise that deal specifically with that.

I had hoped we had moved past poor service, but it seems that is not the case. Writing this review is uncomfortable for me, as I genuinely want my next experience to be positive. Unfortunately, the Clientele team continues to disappoint me time and again. My manager is currently awaiting this feedback, and this ongoing delay could have negative consequences for me. I really question whether Clientele understands the needs of its stakeholders if I'm required to keep submitting these reviews. Is this what the clientele legal promises us from their service? This is a serious matter that affects my career and someone feels they should take it lightly.