Since 2023, I’ve been a loyal client of Clientèle Legal, but their appalling service has left me deeply disappointed and emotionally drained

Since 2023, I’ve been a loyal client of Clientèle Legal, but their appalling service has left me deeply disappointed and emotionally drained. They failed to provide any support during a serious workplace grievance, forcing me to handle it alone, only contacting me after I resolved it to ask me to close the claim. I canceled my legal policy due to their incompetence, yet they still haven’t sent the cancellation letter despite two requests and even debited my account for services they can’t deliver. I’ve demanded a refund by end of business today, April 25, 2025, or I’ll suspend all services, including my long-term wealth plan. Their handling of a recent financial claim was the final straw—one of their “lawyers” asked me to read correspondence to her over the phone, an utterly absurd and unprofessional act. Clientèle Legal is disappointing, and I regret ever trusting them.