1 reviews | Active since Sept 2011
Sick to death of unsolicited cross-selling
Sick to death of Clientele phoning me as a client of Clientele Legal trying to offer me products for their other departments ("you've been selected for a Savings Account").
Even if my signing-up for Clientele Legal gave them the right to do this (I can't think so!), I have asked them to remove me... on every call I have with them... which is sometimes TWICE EVERY DAY! Plus the agents just hang up on me if I try to complain! So you don't have to do something about it... is that it!? Disgusting!!!
And whenever their calls come through, I have to say "hello... hello" for about 5 seconds before their ******* call centre system connects... at least I know it's them then!
Not that they're a company that doesn't respond either... probably because they'll have to start an entire 'complaints response business' if they did!
Plus the first and only time after having this policy for an age, they couldn't help me as what I wanted from them was an 'exclusion from the plan'! Underhanded advertising!
I plan to call them directly now to cancel my plan if they keep phoning me!
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
Lindiwe Mabizela
Clientele Legal
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
Lindiwe Mabizela
Clientele Legal
Thank you for your prompt reply! And acknowledged on the 'other channels' as well.
Note that I did mention that I am primarly called as I am 'already a client' though, so I doubt it is those other channels.
That being said, I also speak to a call centre agent re. the removal of my details and both you & she have been very helpful in addressing this! 5 stars for sorting it out and quickly too!
Thanks again and kind regards,
Nick Domen
Thank you for your prompt reply! And acknowledged on the 'other channels' as well.
Note that I did mention that I am primarly called as I am 'already a client' though, so I doubt it is those other channels.
That being said, I also speak to a call centre agent re. the removal of my details and both you & she have been very helpful in addressing this! 5 stars for sorting it out and quickly too!
Thanks again and kind regards,
Nick Domen