Should have gone to Legal Wise

I joined Clientele early last year. When I joined I was asked when the debit order should go off, I selected the first day of every month, since then the debit order has gone off well before the first of every month. I raised this with Clientele Legal and Clientele Life, as I have two policies with Clientele. I was told by Legal that it had been done, whilst Clientele Life told me this cannot be done and they use tracking software to monitor the funds in my bank account to establish when the debit order can go off, which is completely legal as they pointed out. Firstly, why ask me when I would like my account debited when you debit it whenever the mood takes you. Secondly, I do not care whether it is legal to track the funds in my bank account so you can snatch the funds that are there to be utilized until pay day, which for me is the last day of the month. Thirdly, I have requested service from Clientele Legal on two occasions, the last being November 2015, apparently they take 48 hours to get back to their clients, I am still waiting for the response. Clientele is quick to debit my account whenever they feel like it but don't bother to provide me with the service that I pay for. As a result of the above mentioned I sent an email to cancel my legal policy, I received an email stating that in order to assist with the cancellation I would have to provide a reason for closing the policy. Funny enough when I cancelled my funeral policy I was not required to provide a reason for doing so. Clientele is absolutely pathetic, completely useless. So, Clientele Legal, as per my email here is the reason I am leaving. Please do not bother debiting my account because I will reverse it.