fS
faadiel S

1 reviews | Active since May 2013

05 May 2016, 09:23

shocked at level of service

good day. please get a senior manager to call me re a matter . I was really shocked with my recent encounter .Im not sure if i stil want to keep this policy

0
Replies (2)
Clientele Legal
Clientele Legal's reply05 May 2016, 09:45
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Your sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply06 May 2016, 05:19
Official

Thank you for speaking to us today.

We received your legal claim today and we have noted your concerns in respect of the matter.  As discussed, we will await the outcome of the relevant process/meeting and thereafter we will be in a better position to advise you on the best way forward in order to resolve your dispute.

We thank you for making the decision to continue with your Legal Policy and look forward to assisting you going forward.  Please call us on *** or email:  *** should you have any further queries.

Yours sincerely,

Luleka Ngodwane

Supervisor - Legal Claims