Services problems with Clientele Legal

<p>I opened up a legal policy with Clientel legal approximately 6 months ago.</p> <p>On or arround the 17th January 2017. The matter relates to damage to my property due to flooding of our flat with sewerage water. The matter is of an urgent matter as it relates to health and saftey as well.</p> <p>I sent the information relating to the matter as the request of Clientele. I was told by Diane who is handling the matter that she will respond in approximately 10 days. This did not happen. It became apparent that sone confusion took place and the matter was duplicated by Clientele. I have tried to contact Diane on numerous occasions to contact Diane to no success. I was left waiting for over 10 minutes and then the line went dead. I have tried to contact a supervisor with minimum successs. I received a dropped call from Clientels and a SMS that they had called me and I was not availble , I tried calling Clientel on that same day and sent an email. It appears to me that Clientele has failed to contact the Landlord and put them on terms. I am out of pocket in the amount of R 28000.00 I want the matter sorted out and to recieve the legal protection that Clientele offers.</p>