CM
Chuene M
1 reviews | Active since Jun 2020
09 Jul 2021, 09:50
Service poor.
Hi, I'm becoming gatvol with your services I waste a lot of airtime calling you regarding the progress of my case of which I believe you must give me feedback. Yesterday I found out that my former employer has never been contacted regarding the case I lodged with you. You need to act very fast if you value your clients.
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Replies (2)
Clientele Legal's replyOfficial
09 Jul 2021, 14:50Dear Chuene M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply09 Jul 2021, 14:50
Official
Dear Chuene M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
12 Jul 2021, 14:32“Dear Chuene M, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We confirm a legal advisor has contacted you within our turnaround times and has assisted you accordingly. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. We further assure you that we strive to provide you with accurate and professional assistance at all times. Should you wish to discuss your matter further, please contact us directly. Regards, Carla FickComplaints Case Manager”
Clientele Legal's reply12 Jul 2021, 14:32
Official
“Dear Chuene M, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We confirm a legal advisor has contacted you within our turnaround times and has assisted you accordingly. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. We further assure you that we strive to provide you with accurate and professional assistance at all times. Should you wish to discuss your matter further, please contact us directly. Regards, Carla FickComplaints Case Manager”