JB
Justice B
1 reviews | Active since Mar 2014
27 Dec 2020, 22:49
Service ignored
I have written an email a week or two weeks ago requesting that they add my wife and kids on my policy as I was promised when I join that my wife and kids would be added for free, I tried to make follow up via email but until today I have not got help. I feel ignored because I sent several emails but no feedback or callback.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
28 Dec 2020, 08:38Dear Justice G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply28 Dec 2020, 08:38
Official
Dear Justice G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
28 Dec 2020, 09:32Dear Justice G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Extended Family Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that our records indicate that your request to add your family members was actioned at sales stage. Kindly check the details with your policy terms and conditions that was forwarded to the email we have on record. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Extended Family Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that our records indicate that your request to add your family members was actioned at sales stage. Kindly check the details with your policy terms and conditions that was forwarded to the email we have on record. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Clientele Legal's reply28 Dec 2020, 09:32
Official
Dear Justice G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Extended Family Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that our records indicate that your request to add your family members was actioned at sales stage. Kindly check the details with your policy terms and conditions that was forwarded to the email we have on record. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Extended Family Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that our records indicate that your request to add your family members was actioned at sales stage. Kindly check the details with your policy terms and conditions that was forwarded to the email we have on record. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
JB
Justice B's updateReviewer Update
30 Dec 2020, 18:06I haven't got help, I sent them email to contact me but they didn't, terrible service, I regret joining this policy, this company has ******** consultants
JB
Justice B's update30 Dec 2020, 18:06
Reviewer Update
I haven't got help, I sent them email to contact me but they didn't, terrible service, I regret joining this policy, this company has ******** consultants
JB
Justice B's updateReviewer Update
30 Dec 2020, 18:23If you sure that my family is added, then foward me the new updated contract.
JB
Justice B's update30 Dec 2020, 18:23
Reviewer Update
If you sure that my family is added, then foward me the new updated contract.