Service cancelation

Item: Clientele Legal
Rating: 1
Author: bhekimnguni B

I have been trying to cancel the service with clientele legal for the past 3months, they keep on telling me that the cancelation team will give me a call back. And they haven't, they do not give reference number for the call, and every time I call in, I have to re explain my story to them. I am fed up because they keep deducting every month.

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

21 Jan 2021, 11:39

Dear Bheki M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Clientele Legal

Clientele Legal's reply21 Jan 2021, 11:39

Official

Clientele Legal's replyOfficial

22 Jan 2021, 15:40

Dear Bheki M,

We thank you for escalating your complaint to us.

Unfortunately, we have not had the opportunity to address your concerns as we are unable to reach you telephonically.

We have however proceeded to cancel the policy as per your request

We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future.

Yours sincerely,

Cyril Mbatha
Clientele Legal

Clientele Legal's reply22 Jan 2021, 15:40