*********** Service and Mishandling of My Claim

I contacted Clientele Legal on Wednesday to put in a claim. Afterwards, I only received an email requesting my legal policy number.

When I called today to follow up, the consultant who answered was extremely unprofessional — she did not greet me, did not introduce herself, and was dismissive throughout the call. She asked me security questions, and when I answered, she claimed my answers were incorrect, only to repeat back the exact same answers I had given her.

She also told me that an email was sent yesterday saying they could not reach me and wanted to know if the hospital or I would be paying the physician. This made no sense, as the only email I received was the one requesting my policy number.

To make matters worse, she admitted that she is “in charge” of my case but had not even gone through my claim until that moment. This clearly shows a lack of competence and accountability.

I urgently request that my claim be reassigned to someone else who is capable of handling it professionally, as I have no confidence in the current consultant.