NG
Nandhagopaul G
1 reviews | Active since Jul 2023
19 Aug 2024, 16:16
Seems like a business I cant trust
I have been receiving poor service from Clientele and found that it was a waste to have a policy with them. I called, emailed and whatsapp'd them several times to cancel my policy no. *** from February, yet they still debited me in March and April 2024. Despite several requests, emails and whats app, to refund me, I have had no favourable response. When you call, you either cannot get hold of them, or are put through to member services and wait forever, but no one aswers and you have to cut the call.
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Replies (2)
Clientele Legal's replyOfficial
20 Aug 2024, 13:39Dear Vicky,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply20 Aug 2024, 13:39
Official
Dear Vicky,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
20 Aug 2024, 14:19Dear Vicky,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid with 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid with 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Legal
Clientele Legal's reply20 Aug 2024, 14:19
Official
Dear Vicky,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid with 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid with 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Legal