AC
ADRIANA C
1 reviews | Active since Jan 2025
06 Mar 2019, 13:44
SECOND COMPLAINT AGAINST CLIENTELE LEGAL THIS YEAR!!!! Please value your clients
Writing on behalf of my father who is a client. He called yesterday and was told that someone would phone him back yesterday. He is still waiting 24 hours later for that call. He is a pensioner who does not have a lot of money for airtime, but he needs information from his service provider CLIENTELE. Could an Afrikaans speaking person PLEASE call him back today? His name is Mr. A. Bosman Tel: ********** 901
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Clientele Legal's replyOfficial
06 Mar 2019, 14:43Dear ADRIANA C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply06 Mar 2019, 14:43
Official
Dear ADRIANA C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
07 Mar 2019, 13:59Dear adrianachandler,
Thank you for bringing this matter to our attention.
We confirm having addressed and resolved this complaint yesterday, with your father, Mr A. Bosman (hereinafter referred to as our client).
We confirm having provided our client with the necessary information and the way forward.
We do understand our client’s frustration. However, please be advised that we have a 48 hour turnaround time within which to attend to new claims, which we have also communicated to our client.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Casey Swartz
Customer Experience Consultant
Clientele Legal's reply07 Mar 2019, 13:59
Official
Dear adrianachandler,
Thank you for bringing this matter to our attention.
We confirm having addressed and resolved this complaint yesterday, with your father, Mr A. Bosman (hereinafter referred to as our client).
We confirm having provided our client with the necessary information and the way forward.
We do understand our client’s frustration. However, please be advised that we have a 48 hour turnaround time within which to attend to new claims, which we have also communicated to our client.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Casey Swartz
Customer Experience Consultant