MM
Makehle M
1 reviews | Active since Feb 2017
26 Apr 2022, 09:06
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I called Clientele legal beginning of the year I was transparent with the issue that I had with the consultant as I was avoiding exactly what I'm going through now, he assured me id be assistant and get a lawyer after 3 successful payments, There was no contract or agreement that was sent to me nonetheless I made the payments now they are telling me I only qualify for an advice of which that wasn't the initial agreement now that I want a refund they taking me from pillar to post, I'm being transferred to different departments and the line rings unanswered ******** of note!
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
26 Apr 2022, 12:47Dear Nokulunga J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
Clientele Legal's reply26 Apr 2022, 12:47
Official
Dear Nokulunga J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
Clientele Legal's replyOfficial
28 Apr 2022, 09:26Dear Nokulunga J
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The call recording has been sent to the email that you provided. We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The call recording has been sent to the email that you provided. We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Clientele Legal
Clientele Legal's reply28 Apr 2022, 09:26
Official
Dear Nokulunga J
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The call recording has been sent to the email that you provided. We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The call recording has been sent to the email that you provided. We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Clientele Legal
MM
Makehle M's updateReviewer Update
27 Dec 2022, 12:39Yall are lying there was no call recording that was sent to me I had to escalate to your complaints department to get my refund which also took months, just want to be clear that the reason you didn't send that recording is because you knew your agent that sold me the policy ****!
MM
Makehle M's update27 Dec 2022, 12:39
Reviewer Update
Yall are lying there was no call recording that was sent to me I had to escalate to your complaints department to get my refund which also took months, just want to be clear that the reason you didn't send that recording is because you knew your agent that sold me the policy ****!