BF
Brandon F

1 reviews | Active since Sept 2019

10 Jan 2023, 16:42

******** and *****

Sales consultant **** to me after the first debt order I phoned to go ahead with my uncontested divorce which the sales consultant said I can do even if it was a past matter to my surprise the lawyer said no I've been **** to. I then asked for it to e cancelled and refund my money as it's with in the 31 days my first debt order went off they said no it's from the time you registered which I said that makes no sense as I would only use the service once payment has been made. It's a **** because you registered before your debt order goes of so once you paid and then allowed to use the service you would be over 31 days very tricky and sly. These guys need Carte blanche to visit them with all these cases. I have asked them and Carte blanche said they would look into it...I got a call from them last week and it looks like Clientele is going to be on TV very soon for the nation to see these ********

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Replies (2)
Clientele Legal
Clientele Legal's reply11 Jan 2023, 11:12
Official
Dear  Brandon F

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Shanitha Hanuman 
Clientele Legal 
Clientele Legal
Clientele Legal's reply13 Jan 2023, 11:34
Official
Dear  Brandon F

Thank you for raising your concerns and bringing this matter to our attention. 
 
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. 
 
We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.   
 
We want to apologise for any inconvenience caused in this regard.
 
We trust you find this in order.  However, should you wish to contact us again please do not hesitate to do so.
 
Kind regards,

Clientele Legal