1 reviews | Active since Oct 2022
****s!
Sales call. Told sales agent that I can agree to the policy but only in Oct. Agent advised that they have a grace period where I can take the policy now n start my premiums in Oct. He advised that I won’t be paying anything in Aug n Sep. In Aug, they had a deduction. Called n explained that this wasn’t part of the agreement. They claimed system error. I got my refund. I knew that they’d do me dirty again. Cancelled the policy in September because I couldn’t afford their system error again. They deducted the premium and advised that I cannot get a refund because I cancelled the policy. The same policy that was suppose to start in October. Complaints team did not help and closed my complaint without addressing the issue and only addressing the 31 days notice thing yet she was doing an “investigation”… I want my money back and I wouldn’t recommend this company to anyone! I am not pleased with this at ALL!!!
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have assessed the call between yourself and our sales consultant and you requested to be debited in October. At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken Rhandzu Manganyi from our Market Conduct department has contacted you with the necessary feedback. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have assessed the call between yourself and our sales consultant and you requested to be debited in October. At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken Rhandzu Manganyi from our Market Conduct department has contacted you with the necessary feedback. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct