CA
Cox A

1 reviews | Active since Jul 2011

04 Jun 2019, 12:33

Robot calls harassment

Constant robot calls - harassment.

0
Replies (3)
Clientele Legal
Clientele Legal's reply05 Jun 2019, 09:49
Official
Dear Cox A

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Shanitha Hanuman 

Clientele Legal    

Clientele Legal
Clientele Legal's reply07 Jun 2019, 09:59
Official
Dear Cox A We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.

We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.  Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
 
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Kind regards, Judith MboweniClientele Legal 
CA
Cox A's update08 Jun 2019, 13:36
Reviewer Update
Dear Judith,

1. My information is on the DMASA database.
2. The call was from a service provider used by Clientele
3. I checked my call records. All calls from Clientele are blocked due to theme being identified by TrueCaller and TrueCaller users as SPAM. 

Thank you for your assistance.