NM
Noluthando M
1 reviews | Active since Aug 2010
08 Aug 2019, 10:56
********** BY CLIENTELE LEGAL
I renovated my kitchen units and removed my old kitchen wall units and put on the new "supposed to be Glossy kitchen unit" in Jan 2019 and the company that did this is D interior Carpentry. Kabelo Moime and John are the owners of this company. They have installed the **** gloss kitchen units that came out immediately a day after. I ESCALATED THIS TO CLIENTELE LEGAL ON THE 15TH APRIL 2019 AFTER D Interior Company refused to sort out this mess. Janine Singh was assigned to my Complaint. Janine was so unhelpful, unreliable and unprofessional too. ALL I EXPERIENCED FROM CLIENTELE LEGAL IS A HEARTACHE. TILL TO DATE(8/08/2019) I WAS ADVISED THROUGH AN EMAIL BY JANINE THAT I SHOULD GO TO SMALL CLAIMS TO LOOK FOR MY MONEY FROM THIS CARPENTRY BUSINESS. SO WHAT AM I PAYING FOR IF CLIENTELE LEGAL CANT HELP ME IN THIS MATTER. SO I FEEL THAT CLIENTELE LEGAL IS JUST A **** BECAUSE I PAY MY MONTHLY PREMIUMS WITHOUT NO FAIL AND YET THERE IS NO SERVICE. WHAT THE HELL AM I PAYING FOR???? ALL CLIENTELE CARES ABOUT IS MY MONTHLY PREMIUMS AND IM GOING TO REPORT THIS TO OMBUDSMAN. I CANNOT BE ****** BY CLIENTELE LEGAL & D INTERIOR CARPETRY.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Legal's replyOfficial
08 Aug 2019, 11:22Dear Noluthando M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Aug 2019, 11:22
Official
Dear Noluthando M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
08 Aug 2019, 14:25Dear Noluthando M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm having provided you with feedback on your matter as well as having further advised you on the way forward. We have also requested Information from you and look forward to hearing from you at your earliest convenience.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Regards
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply08 Aug 2019, 14:25
Official
Dear Noluthando M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm having provided you with feedback on your matter as well as having further advised you on the way forward. We have also requested Information from you and look forward to hearing from you at your earliest convenience.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Regards
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
NM
Noluthando M's updateReviewer Update
13 Aug 2019, 08:51I have sent the pictures as per your request on the 10th August 2019 and hoping to hear from you ASAP.
NM
Noluthando M's update13 Aug 2019, 08:51
Reviewer Update
I have sent the pictures as per your request on the 10th August 2019 and hoping to hear from you ASAP.
NM
Noluthando M's updateReviewer Update
29 Aug 2019, 15:16SUCH A ******* SERVICE, CLIENTELE IS JUST A ****. I REGRET THE DAY THAT I OPTED TO TAKE IT. THEY PLAY WITH US AND TAKE OUR HARD EARNED MONEY FOR NOTHING. THERES NO SERVICE.
NM
Noluthando M's update29 Aug 2019, 15:16
Reviewer Update
SUCH A ******* SERVICE, CLIENTELE IS JUST A ****. I REGRET THE DAY THAT I OPTED TO TAKE IT. THEY PLAY WITH US AND TAKE OUR HARD EARNED MONEY FOR NOTHING. THERES NO SERVICE.
Clientele Legal's replyOfficial
30 Aug 2019, 15:46“Dear Noluthando M,
We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact youtelephonically.
We understand your frustration, however as previously indicated and discussed, your claim does unfortunately fall outside the ambit of your legal policy as it falls within the jurisdiction of the small claims court and regrettably you are therefore only entitled to limited assistance from our office, which we have provided. You may approach the small claims court in order to proceed with legal action against the third party.
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply30 Aug 2019, 15:46
Official
“Dear Noluthando M,
We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact youtelephonically.
We understand your frustration, however as previously indicated and discussed, your claim does unfortunately fall outside the ambit of your legal policy as it falls within the jurisdiction of the small claims court and regrettably you are therefore only entitled to limited assistance from our office, which we have provided. You may approach the small claims court in order to proceed with legal action against the third party.
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”