SA
Shamima A
1 reviews | Active since Apr 2022
06 Sept 2023, 13:09
RIP-OFF TO US SMALL BUSINESS
I received an sms letting me know that my premium is due for increase. Firstly I have been paying your from 2016 and I have a matter that has not been resolved. Everything I call for updates on my matter, the person who I initially spoke to has left, it has been 3 to 4 different people. When we call to speak to the consultant, they are not available and replies to our call the next day or after 2 days. I even downsized my business and did advise that it is only two of us in the company, if the premium is less and I was told no. Why should my premium increase.
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Replies (2)
Clientele Legal's replyOfficial
06 Sept 2023, 13:23Dear Shamima A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply06 Sept 2023, 13:23
Official
Dear Shamima A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
08 Sept 2023, 11:43Dear Shamima A, We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically. We have however noted your concerns and would appreciate an opportunity to discuss same with you in order to resolve your complaint. We have sent you an email detailing the options available to you at this stage. Please contact us directly should you have any queries in future.
Kind regards, C. FickComplaints Case Manager
Kind regards, C. FickComplaints Case Manager
Clientele Legal's reply08 Sept 2023, 11:43
Official
Dear Shamima A, We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically. We have however noted your concerns and would appreciate an opportunity to discuss same with you in order to resolve your complaint. We have sent you an email detailing the options available to you at this stage. Please contact us directly should you have any queries in future.
Kind regards, C. FickComplaints Case Manager
Kind regards, C. FickComplaints Case Manager