KM
Khethiwe M
1 reviews | Active since Mar 2022
28 Mar 2022, 01:53
Ridiculous Service
On the 4th of March I called Clientele requesting assistance with a legal matter and was allocated to Sibiya Majaha, Today is the 28th of March 2022 and Mr Majaha Sibiya promised to get back to me, still nothing. I called him and he said hes busy with other cases meaning mine is not important? Followed up and still no luck. Called and was told I’m on his diary he will call me ,to this day no call or email. Im so dissatisfied and disappointed with Clientele legal, it takes forever for them to attend to clients? This is ridiculous as I have been paying my premium so well.
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Replies (2)
Clientele Legal's replyOfficial
28 Mar 2022, 09:52Dear Khethiwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply28 Mar 2022, 09:52
Official
Dear Khethiwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
30 Mar 2022, 10:59Dear Khethiwe M,
We thank you for discussing your concerns with us and allowing us to address the complaint with you and the claimant.
As discussed, the legal advisor will be awaiting the necessary information from the claimant in order to assist accordingly.
We do apologise for any inconvenience caused. Please contact us directly should you have any queries in the future.
Regards,
A. Ramdass
Complaints Case Manager"
Clientele Legal's reply30 Mar 2022, 10:59
Official
Dear Khethiwe M,
We thank you for discussing your concerns with us and allowing us to address the complaint with you and the claimant.
As discussed, the legal advisor will be awaiting the necessary information from the claimant in order to assist accordingly.
We do apologise for any inconvenience caused. Please contact us directly should you have any queries in the future.
Regards,
A. Ramdass
Complaints Case Manager"