WM
Washington M
1 reviews | Active since Apr 2022
14 Sept 2026, 11:35
Refusing to refund client
My legal policy lapsed in august 26th. Tell me why did they debit my bank account on the 12th of September? And now they are claiming that the debit order went off before the policy lapsed which is not true because i have the transaction details from my bank. Clientele Legal is refusing to give me back my money!
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
14 Sept 2026, 11:50Dear Washington M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply14 Sept 2026, 11:50
Official
Dear Washington M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
14 Sept 2026, 13:27Dear Washington M, We confirm that we have made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, the deduction that occurred on 13 September was due to a resubmission of the premium that was unpaid on 25 August 2026, and this is what led to the reactivation of the policy. We profusely apologise for the misunderstanding and for any inconvenience that this may have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Legal's reply14 Sept 2026, 13:27
Official
Dear Washington M, We confirm that we have made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, the deduction that occurred on 13 September was due to a resubmission of the premium that was unpaid on 25 August 2026, and this is what led to the reactivation of the policy. We profusely apologise for the misunderstanding and for any inconvenience that this may have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life