LL
Lydia L
1 reviews | Active since Jun 2020
01 Sept 2026, 08:48
Refusal to end policy
I called to cancel my policy, they told me someone was going to call me back, still waiting for someone to call me, in the meantime they continue to debit my account. Very ******* for a legal company.. I
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Replies (2)
Clientele Legal's replyOfficial
01 Sept 2026, 10:18Dear Lydia L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply01 Sept 2026, 10:18
Official
Dear Lydia L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
01 Sept 2026, 17:49Dear Lydia L, At the outset, we would like to apologize for the inconvenience you may have experienced. We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion with you too support you through this time, you have accepted an alternative solution to keep your cover secure instead of cancelling. Your policy has successfully been placed on a three-month premium relief break.
The policy was not cancelled and remains active. We appreciate your loyalty and are pleased we could find an option to ease your financial constraints. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Legal
As per our telephonic discussion with you too support you through this time, you have accepted an alternative solution to keep your cover secure instead of cancelling. Your policy has successfully been placed on a three-month premium relief break.
The policy was not cancelled and remains active. We appreciate your loyalty and are pleased we could find an option to ease your financial constraints. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Legal
Clientele Legal's reply01 Sept 2026, 17:49
Official
Dear Lydia L, At the outset, we would like to apologize for the inconvenience you may have experienced. We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion with you too support you through this time, you have accepted an alternative solution to keep your cover secure instead of cancelling. Your policy has successfully been placed on a three-month premium relief break.
The policy was not cancelled and remains active. We appreciate your loyalty and are pleased we could find an option to ease your financial constraints. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Legal
As per our telephonic discussion with you too support you through this time, you have accepted an alternative solution to keep your cover secure instead of cancelling. Your policy has successfully been placed on a three-month premium relief break.
The policy was not cancelled and remains active. We appreciate your loyalty and are pleased we could find an option to ease your financial constraints. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Legal