1 reviews | Active since May 2021
Refusal to cancel.
I hope every one who is interested in taking an Investment policy with Clientele or any other policy with this company sees this, I have been trying to cancel this subscription for 4 months with no success. I have called there call center and every single time I am told a different story on why it isn't canceled. CLIENTELE also sent me an email confirming the cancelation only for it to still be active. They have been *****ing from my account for the past 4 months as they do a debit from my account without my permission of which I am not able to reverse. This company is a **** and is *****ing from people who do not want their services as they do not provide them for me. They also have another **** under their name called IFA which comes as a business opportunity however is there to **** you of your money. I was approached by one of the IFA members and said they will assist me in a only to sign me up with clientele and dissappear. THIS IS A ****
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and confirmed the oversight with the ongoing debits on your policy even when you requested cancellation previously.
We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients. Furthermore we have confirmed the turnaround time for the refund due and that we will not raise any further debits in your account.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and confirmed the oversight with the ongoing debits on your policy even when you requested cancellation previously.
We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients. Furthermore we have confirmed the turnaround time for the refund due and that we will not raise any further debits in your account.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist