Refusal of service and Misleading policy information

Over 2 weeks ago I got a call from Clientele Legal to check up on me, and the agent calling me advised me that I have paid 3 premiums and I have passed my waiting period. On Tuesday (11-09-18), I called Clientele with a legal issue I have seeking for advise and requesting if I could be appointed an attorney, the lady that was suppose to attend to my issue refused to help and told me I must go to the small claims court, yet I pay a monthly premium for a service which they refused to give. I then logged a complaint on the same day, *** and I was called today by an agent by the name of Millicent, who argued with me the entire duration of the call telling me I am still on the waiting period. When I asked her why did the agent called me said 2 weeks ago to advise me that I am no longer on the waiting period, she told me that the phone call does not matter, I am on the waiting period and she could not answer my question, instead she hung up the phone on me.

I am highly disappointed about Clientele's service and the lies that they fed me instead of giving me the service that I am paying for. Frankly Id like my 3 premiums back and have the policy cancelled ( ********** 18). I joined the policy on the 15th of June 2018, 3 days within joining, the first premium was taken, yet I'm being told the I joined on the first of July and the premium was debited then, which is a lie.