1 reviews | Active since Feb 2019
Refund my Grant Money
I am very Angry & disappointed with clientele,my policy *** was canceled on the 5th November 2020 today 25th November my accounted was debited mindyou that was my sassa unemployment grant money you guys debited from after policy was canceled on the 5th. I need my money as I am unemployed and it's my Sassa money. On top of that you guys kept sending me sms to confirm my debit order prior so payment can be made of which I didn't instead canceled the policy but still payment went through. Your agents at the Dobsonville mall are *********y signing policies for people without them releasing as they claim we are not opening a policy for you, you will get a call from our offices first explaining the plan and only then will you agree or disagree to opening the policy.. The guys name who assisted me his Surname is Nhlapho I did not get the name but I know they still operate there as I saw then yesterday dobsonville mall on field. Please refund my money as policy was canceled on the 5th
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have found that a duplicate policy was created and the reason why a debit order went off your account today. The policy has been cancelled and the refund should reflect in your account within 24 to 48 hours. The matter has been escalated to the relevant Manager to prevent this from happening again. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have found that a duplicate policy was created and the reason why a debit order went off your account today. The policy has been cancelled and the refund should reflect in your account within 24 to 48 hours. The matter has been escalated to the relevant Manager to prevent this from happening again. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct