DS
Desmond S
1 reviews | Active since Jun 2018
31 Jan 2022, 22:29
Refund me my money for January and cancel the debit orders
Im so disappointed with this company..... I called them requesting to cancel they service..... they kept on putting me on hold ..... now they debiting money on my account......... seems like they dont want to lose me as they client..... so that they will keep on debiting money every month on my account...... 😡😡.....
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Replies (2)
Clientele Legal's replyOfficial
01 Feb 2022, 09:47Dear Desmond S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply01 Feb 2022, 09:47
Official
Dear Desmond S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
01 Feb 2022, 11:17Dear Desmond S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience experienced when trying to contact our Client Services department.
At the outset, we would like to apologize for the inconvenience experienced when trying to contact our Client Services department.
As per our telephonic discussion, we confirm that your policy has been canceled and the cancellation process was explained. Kindly note that the last debit order was for January and there will be no further debits at the end of February.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply01 Feb 2022, 11:17
Official
Dear Desmond S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience experienced when trying to contact our Client Services department.
At the outset, we would like to apologize for the inconvenience experienced when trying to contact our Client Services department.
As per our telephonic discussion, we confirm that your policy has been canceled and the cancellation process was explained. Kindly note that the last debit order was for January and there will be no further debits at the end of February.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal