Refund

Item: Clientele Legal
Rating: 1
Author: Avheani M

I did a legal plan but when I calculated my monthly things as am only getting sassa and a student at the same time I felt I cannot afford the plan I called them told them I am cancelling and it says if it's cancelled within 30 day they refund back the money am still waiting for my refund which supposed to be in my account on the 15 and nothing yet am tired of calling no help at all and I end up running out of airtime every time I call them

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

17 Aug 2021, 09:14

Dear Avheani M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Judith Mboweni
Clientele Legal

Clientele Legal's reply17 Aug 2021, 09:14

Official

Dear Avheani M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Judith Mboweni
Clientele Legal

Clientele Legal's replyOfficial

20 Aug 2021, 07:51

Dear Avheani M,

We confirm that we made contact with you to provide feedback regarding the concerns raised.

At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was sent for payment.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindiwe Mabizela
Clientele Legal

Clientele Legal's reply20 Aug 2021, 07:51