LL
Liphapang L
1 reviews | Active since May 2021
08 May 2021, 19:57
Refund
Dear clientele It's been 4 weeks now without getting my refund. I did cancel my policy and it was confirmed but till today I didn't get my refund.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Legal's replyOfficial
10 May 2021, 10:22Dear Liphapang L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply10 May 2021, 10:22
Official
Dear Liphapang L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
LL
Liphapang L's updateReviewer Update
10 May 2021, 10:27Can you please do so
LL
Liphapang L's update10 May 2021, 10:27
Reviewer Update
Can you please do so
LL
Liphapang L's updateReviewer Update
11 May 2021, 13:45Dear clientele
I have been waiting for my refund until today. Can you please take my money back to my account please.
I have been waiting for my refund until today. Can you please take my money back to my account please.
LL
Liphapang L's update11 May 2021, 13:45
Reviewer Update
Dear clientele
I have been waiting for my refund until today. Can you please take my money back to my account please.
I have been waiting for my refund until today. Can you please take my money back to my account please.
Clientele Legal's replyOfficial
12 May 2021, 10:47Dear Liphapang L,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply12 May 2021, 10:47
Official
Dear Liphapang L,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
LL
Liphapang L's updateReviewer Update
13 May 2021, 11:38Dear clientele
Thank you very much I did get my refund.
Thank you very much I did get my refund.
LL
Liphapang L's update13 May 2021, 11:38
Reviewer Update
Dear clientele
Thank you very much I did get my refund.
Thank you very much I did get my refund.
Clientele Legal's replyOfficial
04 Jun 2021, 18:48Dear Liphapang L,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that the refund was paid on the 12th of May. We would like to apologise for the delay in paying the refund and any inconvenience you may have experienced.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Legal
Clientele Legal's reply04 Jun 2021, 18:48
Official
Dear Liphapang L,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that the refund was paid on the 12th of May. We would like to apologise for the delay in paying the refund and any inconvenience you may have experienced.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Legal