MM
Musawenkosi M
1 reviews | Active since Apr 2021
29 Apr 2021, 08:32
Refund
Hi
I cancelled the policy on the 19th of April, but money has been debited on my account. Ref no: ***. Can I please get a refund?
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Replies (2)
Clientele Legal's replyOfficial
29 Apr 2021, 10:59Dear Musawenkosi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply29 Apr 2021, 10:59
Official
Dear Musawenkosi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
04 May 2021, 09:59Dear Musawenkosi M
Thank you for raising your concerns. We confirm that we have assessed your complaint and by now our investigator (Johannah Cele) has been in contact with you to provide you with the necessary feedback. It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account. As requested, the policy has successfully been cancelled and the debit order process was explained and you confirmed that you speak to your bank. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Clientele Legal
Thank you for raising your concerns. We confirm that we have assessed your complaint and by now our investigator (Johannah Cele) has been in contact with you to provide you with the necessary feedback. It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account. As requested, the policy has successfully been cancelled and the debit order process was explained and you confirmed that you speak to your bank. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Clientele Legal
Clientele Legal's reply04 May 2021, 09:59
Official
Dear Musawenkosi M
Thank you for raising your concerns. We confirm that we have assessed your complaint and by now our investigator (Johannah Cele) has been in contact with you to provide you with the necessary feedback. It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account. As requested, the policy has successfully been cancelled and the debit order process was explained and you confirmed that you speak to your bank. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Clientele Legal
Thank you for raising your concerns. We confirm that we have assessed your complaint and by now our investigator (Johannah Cele) has been in contact with you to provide you with the necessary feedback. It was found that you did provide your personal and banking details to our consultant and then authenticated your account giving permission to debit your account. As requested, the policy has successfully been cancelled and the debit order process was explained and you confirmed that you speak to your bank. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Clientele Legal