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mduduzilebelo M

1 reviews | Active since Nov 2016

18 Nov 2016, 14:28

Reason I'm cancelling Clientele Legal

<p>I am canceling my membership with this company due to the fact that I haven't received any value whatsoever from them. I have tried to claim three if not four times in the two years I have been with them, they always had a way to defer the claim. In any case, I was left feeling underwhelmed because of the service, I mostly had the feeling that I had to run after them to do the bare minimum yet my premiums were always on time as agreed. </p> <p> </p> <p><br />I think it is better to opt for other legal services providers or a private attorney who will be available when you need them most. I hope Clientele Legal can put more effort in their service delivery as much they do in their advertising of their products. </p> <p> </p> <p><br />If you are also reading this and are contemplating joining any of their services, I would advise you to consider alternative options as this might not be the best one. The value add I received is next to nothing. </p> <p> </p> <p><br />I have put in a cancellation notice today 18 November 2016 and the consultant told me they needed to forward this to someone else who will call me in less than 48 hours to cancel. I will wait and see, and update if there's anything.</p> <p> <br />It seems, the most visible legal services on media aren't necessarily the best. What an expensive lesson I've learned.</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply18 Nov 2016, 14:44
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply18 Nov 2016, 16:50
Official

Thank you for speaking to us about your matter;

As per our discussion on 18th November 2016, We confirm having discussed your legal matters and all attendances. An email has been sent to your specified email address confirming the contents of our call as well as the way forward.

We thank you for your understanding in this regard and for discussing your concerns with us. Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.

Regards,

CavlynBemaya

Clientele Legal