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dereckhindry D

1 reviews | Active since May 2017

18 May 2017, 21:24

Really a disgrace to the legal profession

<p>I have been a member since October 2016 and have requested some legal support, submitted documents, met with a so called legal adviser, who was not at all interested, and acted if she had some far more important to do. NO follow up and response to emails, just an automated response.</p> <p>I will be formulating a document to legal society, as this is just a poor reflection on the legal profession in SA</p> <p>Not sure if it's just a poor quality of people or the company it self.</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply19 May 2017, 06:59
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply19 May 2017, 16:00
Official

Thank you for bringing this matter to our attention.

We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the terms and conditions of your Legal Policy. We confirm that we have advised you of the way forward and our offices shall continue to attend to your matter and keep you abreast of all further developments made.

At Clientele Legal, we are committed to ensuring a positive client experience and look forward to providing further assistance to you. Please contact us on *** or email us at *** should you need anything further.

Regards,

Luleka Ngodwane

Supervisor – Legal Claims