BB
Beulah B
1 reviews | Active since Sept 2013
01 Dec 2021, 09:43
Quick to collect money!!!!
I agree with other reviews. I've diligently paid for years. I could have saved that money in case I need a lawyer. I asked for assistance and they sent a letter of demand VIA REGISTERED MAIL. The person ignored the notification or the notification was never delivered and no consequences. Pathetic. They are quick to return a call when it is new business. Today I needed assistance again and several reasons were given why they cannot assist. They are not serious about law only serious about taking premiums every month.
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Replies (2)
Clientele Legal's replyOfficial
01 Dec 2021, 10:24Dear Beulah B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply01 Dec 2021, 10:24
Official
Dear Beulah B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
01 Dec 2021, 16:36Dear Beulah B With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm having discussed your concerns and provided you with detailed advice regarding the way forward in your matter. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future. Regards,
Cyril Mbatha
Complaints Case Manager"
Cyril Mbatha
Complaints Case Manager"
Clientele Legal's reply01 Dec 2021, 16:36
Official
Dear Beulah B With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm having discussed your concerns and provided you with detailed advice regarding the way forward in your matter. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future. Regards,
Cyril Mbatha
Complaints Case Manager"
Cyril Mbatha
Complaints Case Manager"