1 reviews | Active since Nov 2018
Questionable service
I have sent an email on the 18th of September for assistance to phone me back regarding a legal issue. It's 25 September and it's 5 working days later. Right after that, they responded with an email that promised me that they will phone me back in 48 working hours. No response, no phone calls from them whatsoever. But they promise and promote themselves everywhere and assure you that you will receive great service from them. I beg to differ! Another issue is that I want to sue my previous landlord for breach of contract, but they are basically telling me that they can't do anything without the previous landlord signing the lease agreement (which they refuse to do). I can't force them do anything?? Like really, there should be some other way of getting things sorted. I get the feeling that there's more that they can do but they have excuses. This is unacceptable to say the least!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Thank you for bringing this matter to our attention.
Unfortunately, we have not had the opportunity to address the concerns raised herein with the relevant policy holder as he has been unreachable upon our various attempts to contact him telephonically.
We do understand your frustration and would like to provide detailed advice on the matter as this claim falls outside the ambit of this Legal Policy. Please note that the policy is still within the three month Waiting Period and as such the policy holder is unfortunately only entitled to advice from our office.
We would like to assure you that we are committed to ensuring a positive customer experience and value all our clients. Please contact us on *** or email us at *** should you have any further queries.
Regards,
Casey SwartzComplaints Case ManagerClientele Legal”
Thank you for bringing this matter to our attention.
Unfortunately, we have not had the opportunity to address the concerns raised herein with the relevant policy holder as he has been unreachable upon our various attempts to contact him telephonically.
We do understand your frustration and would like to provide detailed advice on the matter as this claim falls outside the ambit of this Legal Policy. Please note that the policy is still within the three month Waiting Period and as such the policy holder is unfortunately only entitled to advice from our office.
We would like to assure you that we are committed to ensuring a positive customer experience and value all our clients. Please contact us on *** or email us at *** should you have any further queries.
Regards,
Casey SwartzComplaints Case ManagerClientele Legal”