RP
Reshika P

1 reviews | Active since Jun 2016

08 Apr 2023, 09:21

****py Clientele Legal

I have had Clientele Legal for around 3 to 4 years. Every case I brought to their attention could not be handled. I called them to cancel and was advised if I cancel, the cancellation is immediate, I asked what happens to the premium I pay for the month, the consultant stated it gets forfeited. She stated cancel at the end of the month so you don't get charged. That is what I did - I cancelled just before the 01st of April, but I was still charged. I have requested for my refund - they have not answered me at all. Damn ****** rogues! They cannot assist you, they ***** your money - I mean where is the service for April that they have taken the Instalment for? I want my money back. I WANT MY MONEY BACK. CLIENTELE DID NOT WORK FOR THAT MONEY SO GIVE IT BACK. Damn ****** ******* they are - they have not refunded me as yet! These legal companies that profess to offer assistance - they lie! They have a drama for everything you call them for! Furthermore, they are so dumb, they do not follow instructions! My husband is secondary on my policy, yet they call him and refuse to divulge any details, thus creating more drama! What are you going to do with my one month premium that you stole? Have lunch for *****ing it? Give me back my money or else I will report you people to the ombudsman. The lawyers - are so unprofessional - I mean did they actually study law? They have no ways of talking to people. They have always been rude when they called either myself or my husband. If you know what is good for you, return my money. Or else I will seek other measures in making the public see what Clientele Legal actually is about. I DO NOT WANT A CALL, I WANT MY REFUND. MAKE SURE MY MONEYIS PAID BACK TO ME. Judging from other people's bad experiences, I know I have done the right thing by cancelling this useless company. Lie on their adverts. Pay back my instalment for April.

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Replies (2)
Clientele Legal
Clientele Legal's reply11 Apr 2023, 12:39
Official
Dear Reshika P,

We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.

Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
  
 Yours sincerely, 

 Lindiwe Mabizela
 Clientele Legal
 
Clientele Legal
Clientele Legal's reply12 Apr 2023, 10:56
Official
Dear  Reshika P,  Thank you for raising your concerns with us.  According to our investigations, the debit was already sent to the bank by the time we received the cancellation request on the 30th of March 2023 so we were unable to reverse it.  The policy was canceled on the 4th of April, and the premium deducted on the 1st of April will be refunded within 24 business hours.  We apologize for any inconvenience caused by the delay.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  Lindiwe Mabizela
Clientele Legal