1 reviews | Active since Jan 2017
PROVIDING FALSE INFORMATION
<p>All is well, I saw the advert on the tv and thought, wow these people can really assist me..... The consultant phoned me, at first the line was very bad and he didn't stop phoning me for an hour, after I told him that he must phone me the following day because I'm getting irritated. He phoned me the next day and I took the policy with hope that it would benefit me. Because he told me I'm covered from the day my first premium is paid. after 3 days of payment I phoned them and they told me that I'm only covered from the new month and will only have legal advice for 3 months and they will not attend any cases in court for the first 3 months. this is very disappointing because I thought they peovide superior services and assist 24/7. funny enough if you ask them to phone you back they find every excuse not to call back. is this the kind of service I will get from you guys??? pathetic if you ask me!!!!!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for bringing this matter to our attention.
After the investigations done by our Compliance Department, it was found that the policy terms and conditions were correctly explained to you at sales stage.
We shall thus assist you with telephonic legal advice once your first premium has been received and furthermore can refer you to one of our panel attorneys at a significantly discounted rate should your matter fall outside the ambit of cover.
At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Stephan Groenewald
Compliance
Thank you for bringing this matter to our attention.
After the investigations done by our Compliance Department, it was found that the policy terms and conditions were correctly explained to you at sales stage.
We shall thus assist you with telephonic legal advice once your first premium has been received and furthermore can refer you to one of our panel attorneys at a significantly discounted rate should your matter fall outside the ambit of cover.
At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Stephan Groenewald
Compliance
