FA
Faried A
1 reviews | Active since Feb 2013
03 May 2019, 15:06
Promises are all lies and I was referred to free service
I logged a "breach of contract" call more than a year ago with Clientele legal and was referred to free service; the National Consumer Commission (NCC) and the Ombudsman.
The case turned at the NCC for the 2nd time now.
I provided all the relevant information to Clientele and still, I have not seen a drop of traction to my case. Payments go off without any hesitation and like clockwork.
No advice, assistance or feedback was provided by Clientele and I want to escalate this case and need someone to phone me and how made effort to read my case details than say they will handle my case.
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
03 May 2019, 16:24We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's reply03 May 2019, 16:24
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
FA
Faried A's updateReviewer Update
09 May 2019, 12:57Evidence that Clientele Legal really does not care about the clients. Since the last response, no contact was made with me again.
FA
Faried A's update09 May 2019, 12:57
Reviewer Update
Evidence that Clientele Legal really does not care about the clients. Since the last response, no contact was made with me again.
Clientele Legal's replyOfficial
15 May 2019, 09:19Dear Faried A
We thank you for bringing this matter to our attention and for allowing us the opportunity of addressing your concerns.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy.
We confirm having discussed your matter and the reason for the referral to the National Consumer Commission and the Consumer Goods and Services Ombudsman for mediation. We further confirm having discussed a way forward with you and we will keep you abreast of all further developments made.
We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email us at *** should you have any queries in future.
Regards
Casey Swartz
Clientele Legal
Clientele Legal's reply15 May 2019, 09:19
Official
Dear Faried A
We thank you for bringing this matter to our attention and for allowing us the opportunity of addressing your concerns.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy.
We confirm having discussed your matter and the reason for the referral to the National Consumer Commission and the Consumer Goods and Services Ombudsman for mediation. We further confirm having discussed a way forward with you and we will keep you abreast of all further developments made.
We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email us at *** should you have any queries in future.
Regards
Casey Swartz
Clientele Legal
FA
Faried A's updateReviewer Update
03 Jul 2019, 09:35My case at Clientele legal just receive promises and zero traction. What happened to regular updates that I was promised. I enquired for and updates more than 48 hours ago and still zero updates. @ClienteleLtd #Hellopeter
FA
Faried A's update03 Jul 2019, 09:35
Reviewer Update
My case at Clientele legal just receive promises and zero traction. What happened to regular updates that I was promised. I enquired for and updates more than 48 hours ago and still zero updates. @ClienteleLtd #Hellopeter