PL
Pogiso L
1 reviews | Active since Jul 2019
03 Nov 2020, 06:34
Premium holiday not considered....even when you loose your job unfairly
Clientele Legal is a ***** to me, I lost my job because of their inability to assist me with my legal matter. I was dismissed unfairly by a company that treat people like trash. When lock-down level 5 was introduced I lost my job and put a claim but was not helped because I couldn't pay my legal cover for 2 months due to lost of income. I was not even offered a premium holiday. So don't fall for their advert campaign, it's not what it entails.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
03 Nov 2020, 15:53Dear Pogiso L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply03 Nov 2020, 15:53
Official
Dear Pogiso L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
05 Nov 2020, 12:08“Dear Pogiso L,
We thank you for escalating your concerns to us and allowing us the opportunity to talk to you.
We do understand your frustration, however it is unfortunate that due to missed premiums the claim you reported fell within the exclusions of the Legal Policy and thus we were unable to provide you with legal representation in your matter.
We however strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times and thus we still provided you with limited assistance.
Please contact us directly should you have any queries in future.
Yours sincerely,
C. Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply05 Nov 2020, 12:08
Official
“Dear Pogiso L,
We thank you for escalating your concerns to us and allowing us the opportunity to talk to you.
We do understand your frustration, however it is unfortunate that due to missed premiums the claim you reported fell within the exclusions of the Legal Policy and thus we were unable to provide you with legal representation in your matter.
We however strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times and thus we still provided you with limited assistance.
Please contact us directly should you have any queries in future.
Yours sincerely,
C. Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”