NM
Nathi M
1 reviews | Active since Apr 2014
01 Oct 2020, 12:34
Poor support and feedback
I made a claim > three months ago. To date very poor communication and support with the legal advisor always out of office or on leave. This is contrary to the advertised ease of mind with a policy like this. I have a case involving a firearm bieng investigated by the saps but has been dragging for more than four months now with no feedback or anything hence appropriate representation is needed. The only thing offered as advise so far I just a copy of the law on firearms.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
01 Oct 2020, 13:29Dear Nathi,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply01 Oct 2020, 13:29
Official
Dear Nathi,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
02 Oct 2020, 08:42“Dear Nathi, With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We noted your concerns regarding our turnaround times and the claims process and further explained the reasons for same. We further confirm that we have provided you with a way forward regarding your matter and shall proceed with attending accordingly and provide you with feedback in due course. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely, Carla FickComplaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply02 Oct 2020, 08:42
Official
“Dear Nathi, With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We noted your concerns regarding our turnaround times and the claims process and further explained the reasons for same. We further confirm that we have provided you with a way forward regarding your matter and shall proceed with attending accordingly and provide you with feedback in due course. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely, Carla FickComplaints Case Manager
Clientele Legal”
Clientele Legal”
NM
Nathi M's updateReviewer Update
09 Oct 2020, 11:13Still no feedback besides the above assurances.
NM
Nathi M's update09 Oct 2020, 11:13
Reviewer Update
Still no feedback besides the above assurances.
NM
Nathi M's updateReviewer Update
15 Oct 2020, 14:58I sent this complaint and review but still no feedback, I intend on cancelling the policy. Empty promises and worst support.
NM
Nathi M's update15 Oct 2020, 14:58
Reviewer Update
I sent this complaint and review but still no feedback, I intend on cancelling the policy. Empty promises and worst support.