poor services

I have been with clientele legal for 5 years now and the their services is very poor ,i have never been assisted in any way. Cash crusade sold my laptop during national shut down and i was in another province and could not come to JHB to collect it and pay them .When i came back i find out that my laptop has been sold and it was still in national lockdown and when i contacted them they only send email to them and after 3 weeks i call them and they said they are still waiting for respond .after a week again i called them and they said they have not get respond and they cant take the matter to court and the value of my laptop is less than R20000 .On their adverti*****t they said any legal matter and this to them is not legal matter .And they failed to represent me when my child passed away due to escom fault in 2018 .I again ask them to help me with my eviction against Transnet as we are still under lockdown and i cant find school close and place fast as my kids are still school in the area i am staying in now . They said they will sort it our and request all the documents i have and the people to contact but still today i have not get a feed back from them . I was given only 30 days to vacate the place on the 30/09/2020 .its now 21/10/2020 and no 1 has ever contacted me .but every month they deduct R238 from my account . I now feel like they are ******** us and they dont do what they have promised to do .I ma even afraid that 1 day i will spend years in prisoner thinking they will help me or represent me ...