TK
Thandi K
1 reviews | Active since Aug 2020
28 Jul 2023, 15:34
Poor service, they aren’t attorneys but paralegals
I canceled the policy back in May. I didn’t receive a confirmation and they debited my account for July no response whatsoever when I required about this and requested my refund.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
31 Jul 2023, 14:48Dear Thandi K
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply31 Jul 2023, 14:48
Official
Dear Thandi K
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
04 Aug 2023, 12:15Dear Thandi Kubheka
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback has been provided on the 4th of August.
Furthermore, I have confirmed a Turn Around Time for funds to reflect in your bank account for the last premium deducted.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Legal
Clientele Legal's reply04 Aug 2023, 12:15
Official
Dear Thandi Kubheka
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback has been provided on the 4th of August.
Furthermore, I have confirmed a Turn Around Time for funds to reflect in your bank account for the last premium deducted.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Legal
TK
Thandi K's updateReviewer Update
04 Aug 2023, 13:39Thank you to Vusimuzi for attending to my complaint. He resolved it rapidly and the solution was very amicable. He’s the best personnel I’ve liaised with since being their client.
TK
Thandi K's update04 Aug 2023, 13:39
Reviewer Update
Thank you to Vusimuzi for attending to my complaint. He resolved it rapidly and the solution was very amicable. He’s the best personnel I’ve liaised with since being their client.
Clientele Legal's replyOfficial
04 Aug 2023, 15:22 Dear Thandi Kubheka
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Vusimuzi whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Service Support Supervisor
Service Support Supervisor
Clientele Legal's reply04 Aug 2023, 15:22
Official
Dear Thandi Kubheka
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Vusimuzi whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Service Support Supervisor
Service Support Supervisor